Who We Are
Allen’s Music Centre is committed to protecting your privacy and handling your personal information responsibly.
Our website address is: https://www.allensmusiccentre.co.uk/
If you have any questions regarding this Privacy Policy or the information we hold about you, please contact us via the contact details provided on our website.
What Information We Collect
Depending on how you use our website, we may collect:
- Your name
- Email address
- Telephone number
- Billing and delivery addresses
- Information relating to orders you place
- Messages submitted through our contact forms
- Technical information such as your IP address, browser type and device information
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Deliver products and services
- Respond to enquiries
- Provide customer support
- Manage your account
- Improve our website and services
- Prevent fraud and maintain website security
- Comply with legal and accounting obligations
We will only send marketing communications where you have given your consent or where otherwise permitted by law. You can unsubscribe at any time.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies may be used to:
- Remember items in your shopping basket
- Keep you logged into your account
- Remember your website preferences
- Measure website performance and visitor statistics
- Improve the functionality of the website
- Essential website functionality
- Shopping basket and checkout
- User login preferences
- Google Analytics
- Meta Pixel
- Cookie consent preferences
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.
Analytics
We use Google Analytics 4 to help us understand how visitors use our website. Google Analytics collects information such as pages visited, time spent on the website, device type, browser type and general geographic location. This information is collected in an aggregated form and is used solely to improve our website and the services we provide.
Google Analytics may use cookies and similar technologies to collect this information.
Email Marketing
If you choose to subscribe to our newsletter or marketing emails, we may use Mailchimp to manage our email communications.
Your name and email address will only be used to send the information you have requested. You may unsubscribe at any time using the link included in every marketing email.
We will never sell or rent your personal information to third parties for marketing purposes.
Embedded Content
Pages on this website may include embedded content from third-party websites such as YouTube, Google Maps or social media platforms.
Embedded content behaves in the same way as if you visited those websites directly and they may collect information about you, use cookies and monitor your interaction with their content.
Who We Share Your Information With
We only share your personal information where necessary to provide our services.
This may include:
- Payment providers
- Delivery companies
- Website hosting providers
- IT support providers
- Spam protection services
- Professional advisers where legally required
We do not sell your personal information to third parties.
How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and tax requirements.
Comments may be retained indefinitely to assist with moderation.
Customer order information is retained in accordance with our legal obligations.
Your Rights
Under UK data protection legislation, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information where appropriate
- Request restriction of processing
- Object to certain types of processing
- Request a copy of your personal information in a portable format
To exercise any of these rights, please contact us using the details on our website.
Spam Protection
Our website is protected by Google reCAPTCHA to help prevent spam and abuse of our contact forms. reCAPTCHA analyses certain information, such as your IP address and browser characteristics, to determine whether you are a human visitor. Your use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.
Contact Forms
When you contact us using one of our online forms, we collect the information you provide so that we can respond to your enquiry. We only use this information for customer service and related business purposes.
Contact
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact Allen’s Music Centre via the contact information provided on our website.